SMH maternity program scores high in patient satisfaction
Press Release - Stevenson Memorial Hospital
has been named one of Ontario's Top Performer in maternity care in a
new report from National Research Corporation Canada (NRCC Picker
Canada) and the Ontario Hospital Association.
The report - Patient Ratings of Overall Satisfaction and Likeliness to
Recommend for Ontario Hospitals - focuses on patient experiences in
acute care, emergency, rehabilitation, and maternity.
Patients were asked to rate the care they received and if they would
recommend the hospital to family and friends.
Stevenson has one of the highest-rated maternity programs in Ontario,
consistently recording 100 per cent patient satisfaction rates. The
accomplishment places the hospital as a benchmark facility in the
SMH's birthing unit, which was closed in December 2006 setting off a
community uprising that ended with several resignations of hospital
administration and subsequent Ministry takeover, reopened in April
2008, and currently boasts two full-time OB/GYNs. Last year there were
297 births at SMH.
"New moms who gave birth at Stevenson say they would recommend the
hospital to their family and friends," according to Khem Sukhraj, SMH
Patient Care Manager - Peri-Operative, Dialysis & Obstetrics, as
quoted in the press release issued yesterday. "We work hard to provide
the best possible birth experience to families and our 100 per cent
satisfaction rates reflect the dedication and passion that our OBS
staff members have for the patients and the service."
CEO Annette Jones added, "We are very excited to be recognized in this
important report. I am extremely proud of the care provided by our
staff, physicians and volunteers throughout the hospital and the
highest reward we can receive for that dedication is to know that our
patients are pleased with the care they receive here."
NRC Picker (NRCC) is an independent research institute that surveys and
compares all hospitals in Ontario. This report will be updated by NRCC
later this fall to include data from hospitals that surveyed patients,
using an NRRC Patient Experience Survey between April 1, 2011 and March