Hospital launches rapid assessment zone to cut emergency wait times
Posted April 6, 2026
Stevenson Memorial Hospital is introducing a new Rapid Assessment Zone aimed at improving patient flow and reducing wait times in its emergency department, with a two-day soft launch scheduled for April 8 and 9.
The Rapid Assessment Zone, or RAZ, will operate from 9 a.m. to 3 p.m. during the initial rollout and is designed to assess and treat patients with less critical conditions more quickly. Hospital officials say the model is intended to streamline care for common ailments such as sprains, coughs and colds, sore throats, minor cuts requiring stitches and ear infections.
Under the new system, patients arriving at the emergency department will first undergo triage, where a nurse assesses the urgency of their condition. As is standard practice, patients will be seen based on medical need rather than arrival time.
Those deemed suitable for the Rapid Assessment Zone will be directed to a designated area, where they may be treated in a chair rather than a traditional hospital bed, depending on their condition.
A physician will then evaluate the patient and may order diagnostic tests, including bloodwork, X-rays or imaging such as CT scans and ultrasounds. Estimated wait times for results can range from about one hour for X-rays to up to four hours for more complex imaging.
Patients may remain in the Rapid Assessment Zone or return to the waiting area while results are processed, with staff monitoring their condition and conducting reassessments as required.
Once results are available, the treating provider will review findings with the patient and determine next steps. This may include treatment and discharge with care instructions, admission to hospital or referral for specialist care.
Hospital officials note that wait times will continue to vary depending on patient volumes and the severity of cases in the department. Patients may also be moved between care areas to ensure those with the most urgent needs receive immediate attention.
Visitors are advised to alert staff if symptoms worsen while waiting. They may also be asked to repeat information during their visit, a process officials say is necessary to ensure accuracy, maintain communication among care providers and support patient safety.
The Rapid Assessment Zone is part of broader efforts to improve efficiency in emergency care, reduce overall length of stay and ensure timely treatment in a safe environment.
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